Online Reputation & Review Management for Operations Teams
Monitor reviews across platforms, respond in real time, automate review requests, and track customer sentiment. All from one dashboard.
About Review Manager
Review Manager centralises your online reputation management within OPS360. In industries where reviews directly impact revenue (hospitality, restaurants, property management, retail) staying on top of customer feedback is critical.
This module aggregates your Google Business Profile reviews alongside custom survey responses in a single dashboard. Automated review request workflows trigger after key touchpoints: a completed service, a checkout, a resolved incident, or a project milestone.
These requests can be sent via email or WhatsApp, with customisable templates that match your brand voice. Real-time alerts notify your team when new reviews are posted, especially negative ones that need immediate attention.
Response templates and AI-suggested replies help your team respond quickly and consistently. Sentiment analysis tracks how customer perception changes over time, identifies recurring themes in feedback, and highlights areas that need operational improvement.
For multi-location businesses, Review Manager compares performance across sites, showing which locations excel and which need attention. Integration with the Incident Tracker means negative reviews can automatically create follow-up tickets, ensuring no customer concern goes unaddressed.
Monthly reputation reports can be exported for stakeholder review.
At a Glance
Review Manager key capabilities
Aggregate Google Business Profile reviews
Automated review request workflows via email and WhatsApp
Real-time alerts for new reviews with priority flagging
AI-suggested reply templates for consistent responses
Sentiment analysis and trend tracking over time
Multi-location performance comparison
Key Benefits
Aggregate Google Business Profile reviews
Automated review request workflows via email and WhatsApp
Real-time alerts for new reviews with priority flagging
AI-suggested reply templates for consistent responses
Sentiment analysis and trend tracking over time
Multi-location performance comparison
Integration with Incident Tracker for negative review follow-up
Monthly reputation reports with export options
Works Great With Other OPS360 Features
Review Manager integrates seamlessly with the rest of the OPS360 platform. Data flows between features automatically: no manual exports, no copy-paste, no switching between tools.
Popular Across Industries
See how Review Manager powers operations across these industries.
Ready to Get Started?
Start your free 14-day trial and see how OPS360's Review Manager transforms your operations. No credit card required.
