In-App Chat
Messaging built for your team
In-App Chat gives your staff a simple, private place to talk without leaving OPS360. It is designed for internal, staff-to-staff communication, so conversations stay within your organisation.
Ways to chat
- Direct messages for one-to-one conversations between colleagues.
- Group chats for a handful of people working on the same thing.
- Team channels to keep a whole team aligned in one thread.
Why keep it in OPS360
Because chat sits alongside your everyday work, your team can discuss tasks, orders and schedules right where the details live. There is no separate app to install or account to manage for staff.
Chat vs other tools
Chat is best for quick, ongoing conversations. For formal, one-way updates to the whole organisation, use Announcements instead. If you need to message customers, that is handled separately through channels like Website Chat rather than internal chat.
Chat is for internal staff only and is not intended as a customer messaging channel.