Incident Tracker

Incident Tracker

The Incident Tracker gives you one place to record and resolve issues, from a customer complaint to an equipment fault. Each incident moves through its full lifecycle, so nothing is lost between reporting and resolution.

Prioritising incidents

OPS360 works out priority from urgency × impact. By combining how quickly something needs attention with how much it affects the business, your team can focus on what matters most first.

• Log details, affected area, and reporter
• Assign an owner and set status
• Add updates and evidence as you investigate

SLA breach tracking

Set response or resolution targets and OPS360 tracks them against each incident. When a target is missed, the incident is flagged as an SLA breach, so managers can see where commitments are slipping and step in.

Closing out

Once resolved, record the outcome and close the incident for a complete audit trail. For scheduled follow-up work, raise a task in Projects & Tasks, and use Audits to check that fixes hold over time.