Surveys & NPS

Surveys & NPS

Surveys & NPS helps you understand how customers feel and act on it. Send a ready-made NPS or CSAT survey, or build a custom survey with your own questions.

Scoring

OPS360 scores responses automatically, turning raw answers into clear numbers you can track over time. For NPS you get promoters, passives, and detractors at a glance, so you can spot trends quickly.

• Send by link or email
• Mix rating, choice, and open questions
• View results as they come in

Responses in your CRM

Every response is logged to the CRM against the right customer, so their feedback sits alongside their history. Your team can follow up on a low score or thank a happy customer with full context.

When to survey

Trigger a survey after a booking or a completed field visit to capture feedback while the experience is fresh. Results can be exported for deeper analysis whenever you need them.