Website Chat
Chat with website visitors
Website Chat is an embeddable widget you can add to your own website so visitors can ask questions and get in touch. It helps you capture interest and answer common queries even when your team is busy.
Embed the widget
Copy the widget code from OPS360 and paste it into your website. Once added, a chat bubble appears for your visitors, and conversations come through to your team inside OPS360.
AI auto-reply
You can enable an AI auto-reply that answers visitor questions automatically. Its answers are grounded in the knowledge you provide, such as your FAQs and business information, so it stays on-topic rather than guessing. It is not all-knowing, and it works best when you give it clear, up-to-date content.
AI auto-reply is credit-metered: replies consume your monthly AI credits. It is not unlimited, so keep an eye on usage if you expect high volumes.
Lead capture
When a visitor shows interest, the widget can capture their details as a lead so your team can follow up. This turns website traffic into contacts you can act on.
For internal messaging between staff, use In-App Chat instead.