WhatsApp Business
Meet your customers on WhatsApp
WhatsApp Business in OPS360 lets your whole team message customers from one official WhatsApp Business number. You can send structured template and interactive-flow messages, run marketing broadcasts and drip campaigns, automate replies with a no-code chatbot, and even sell directly in chat.
Connecting your number
Onboarding is self-serve. You connect an official WhatsApp Business number through Meta's guided sign-up, which links your WhatsApp Business Account to OPS360. Once connected, incoming and outgoing messages flow through the shared team inbox.
Templates and flows
Business-initiated messages use message templates, which must be reviewed and approved by Meta/WhatsApp before you can send them. You can also build interactive flows, such as sign-up or booking forms, that customers complete inside the chat.
Reaching many customers
- Broadcasts send an approved template to a chosen audience at once.
- Drip campaigns send a timed sequence of messages to guide customers over days or weeks.
- The no-code chatbot answers common questions and routes chats to your team when needed.
Selling in chat
Share your catalogue, let customers add items to a cart, and complete checkout and payment without leaving WhatsApp. To go deeper on AI copilots, see the AI Assistant.