Terms of Service

Effective Date: 16 May 2026 | Version 2.0 (supersedes the 12 July 2025 edition)

1. Introduction

Welcome to OPS360, operated by Delisys Technologies Ltd and its Partners. These Terms of Service (“Terms”) govern your use of our platform, mobile applications, and related services.

“Delisys Technologies Ltd and its Partners” (also “we”, “us”, “our”) means Delisys Technologies Ltd (company number 11490073) together with its authorised affiliates and sub-processors acting under its instructions.

By using OPS360, you agree to these Terms. If you do not agree, please do not use our Services.

2. Our Services

OPS360 Services include (but are not limited to):

Platform Services (projects, tasks, team collaboration, and other management tools)
Mobile Applications (iOS/Android, with offline capabilities)
AI Services (assistants, document summarization, analytics, and similar features)
E-Signature Services (digital signing, compliance tracking)
File Management (cloud storage, sharing, and version control)
Communication (chat, WhatsApp integration, notifications)
Payments & Billing (invoicing, transactions, subscription management)
Audits & Compliance Tools (location-based audits, incident management, reporting)

OPS360 may add new services, modules, or integrations. All such services are subject to these Terms and our Privacy Policy.

Service Availability: We aim for 99.9% uptime but cannot guarantee uninterrupted service. We may update, improve, or discontinue services with reasonable notice for material changes.

3. Your Account

3.1 Requirements

To use OPS360, you must:

Be at least 18 years old (or the age of majority in your jurisdiction)
Provide accurate information
Keep your account secure
Have authority to enter this agreement

3.2 Account Security

You are responsible for:

Keeping login credentials secure
All activities under your account
Notifying us immediately of unauthorized use

3.3 Business Accounts

For business users:

Your organization manages your access
You must comply with both these Terms and your organization’s policies
Account administrators control permissions and user management
Where we process personal data on your organization’s behalf, our Data Processing Agreement and Sub-processor List also apply

4. Acceptable Use

4.1 Permitted Use

You may use OPS360 to:

Conduct legitimate business activities
Collaborate with your team
Store and share files securely
Process documents and payments
Perform audits and manage incidents

4.2 Prohibited Use

You may not:

Violate laws or infringe rights
Upload harmful, illegal, or malicious content
Attempt to hack, disrupt, or overload OPS360
Spam, harass, or abuse other users

4.3 Content Standards

All content must be lawfully owned/licensed, compliant with laws, and free from harmful material.

5. Intellectual Property

5.1 Our Rights

OPS360 and related technology are owned by Delisys Technologies Ltd and its Partners. You receive a limited license to use OPS360 while subscribed.

5.2 Your Content

You own the content you upload. By using OPS360, you grant us a license to use that content solely to provide services.

5.3 Feedback

We may freely use feedback or suggestions you provide.

6. Payment and Billing

6.1 Subscription Fees

Billed in advance
Non-refundable unless required by law
Pricing may change with notice
Failed payments may suspend access

6.2 Payment Processing

Handled securely by third-party providers (e.g., Stripe, PayPal, Razorpay).

6.3 Refunds

Generally non-refundable. Exceptional cases may be considered if requested within 30 days. Statutory refund/cancellation rights under applicable law are unaffected.

7. Data and Privacy

7.1 Privacy

Your data is processed in line with our Privacy Policy and, for business customers, our Data Processing Agreement.

7.2 Data Residency

Customer data remains within the customer’s region (UK, USA, or India) and is not transferred abroad except where strictly required for a specific feature (e.g., payment networks) with appropriate safeguards. See the Privacy Policy Section 8 and the Sub-processor List.

7.3 Data Backup

We maintain encrypted backups within your region but recommend you also keep your own. Recovery cannot be guaranteed in all cases.

8. E-Signature Services

Legally binding digital signatures with audit trails
Includes timestamps, IP/device details, and certificates
Identity verification may be required
Compliance is your responsibility in your jurisdiction

9. Mobile Applications

Require permissions (location, camera, storage, microphone, notifications). All optional
Offline data is encrypted and synced when connectivity is restored
Keep apps updated for security and functionality

10. AI and Automated Services

AI Assistant provides support but may not always be accurate
Important decisions should be verified independently
Automated processes may be used for efficiency; human review available on request

11. Third-Party Services

OPS360 integrates with third parties, including:

WhatsApp Business (Meta)
Payment Processors (Stripe, PayPal, Razorpay)
Google Services (incl. YouTube API Services via the Social Planner)
Microsoft Azure (cloud hosting & infrastructure)
MongoDB Atlas (managed cloud database)

A current list is maintained in our Sub-processor List. You must comply with their terms when using integrations.

11.1 YouTube API Services

OPS360's Social Planner uses YouTube API Services to let you connect your YouTube channel, publish videos, and view analytics. By using these features you agree to be bound by the YouTube Terms of Service. Your use of data retrieved through the YouTube API is also governed by the Google Privacy Policy. You can review, manage, or revoke OPS360's access to your Google account at any time via Google's security settings page. See our Privacy Policy for how we handle YouTube data.

12. Service Limitations

OPS360 is provided “as is” and “as available”
No guarantees of error-free or uninterrupted service
No warranties on third-party content/services

13. Limitation of Liability

To the fullest extent permitted by law:

Liability is capped at fees paid in the prior 12 months
No liability for indirect, incidental, or consequential damages
No liability for loss of profits, business, or data
You agree to indemnify OPS360 for claims arising from your use

Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Termination

14.1 By You

You may terminate your account anytime; outstanding fees remain payable.

14.2 By Us

We may terminate accounts for breaches, non-payment, harmful activities, or security risks.

14.3 After Termination

Access ends immediately
Data is deleted per the Data Retention Policy after a reasonable period
You may request data export before deletion

15. Dispute Resolution

Contact us first at legal@ops360.net
Unresolved disputes: handled by binding arbitration seated in the UK
Courts of England and Wales have jurisdiction for non-arbitrable disputes
Class actions are waived except where such a waiver, the arbitration requirement, or the choice of forum is prohibited or unenforceable under the mandatory law applicable to you (including for certain US consumers and Indian data principals), in which case those mandatory rights and remedies continue to apply

16. General Terms

Changes: We may update these Terms; material changes will be notified to account admins and reflected in the Effective Date/Version above. Continued use after the effective date constitutes acceptance.
Governing Law: England and Wales, without prejudice to the mandatory consumer-protection and data-protection laws of the UK, USA, or India applicable to you.
Entire Agreement: Terms of Service + Privacy Policy + (for business customers) the Data Processing Agreement and Sub-processor List form the complete agreement.
Severability: Invalid provisions do not affect the rest.

17. Contact Information

Delisys Technologies Ltd and its Partners

Registered Address: Suite 5, 22-26 Nottingham Road, Stapleford, Nottingham NG9 8AA, United Kingdom
Company Number: 11490073
General Email: info@ops360.net
Support: support@ops360.net
Legal: legal@ops360.net
Website: https://ops360.net

By using OPS360, you agree to these Terms of Service.

Terms of Service

Effective Date: 16 May 2026 | Version 2.0 (supersedes the 12 July 2025 edition)

1. Introduction

Welcome to OPS360, operated by Delisys Technologies Ltd and its Partners. These Terms of Service (“Terms”) govern your use of our platform, mobile applications, and related services.

By using OPS360, you agree to these Terms. If you do not agree, please do not use our Services.

2. Our Services

OPS360 Services include (but are not limited to):

Platform Services (projects, tasks, team collaboration, and other management tools)
Mobile Applications (iOS/Android, with offline capabilities)
AI Services (assistants, document summarization, analytics, and similar features)
E-Signature Services (digital signing, compliance tracking)
File Management (cloud storage, sharing, and version control)
Communication (chat, WhatsApp integration, notifications)
Payments & Billing (invoicing, transactions, subscription management)
Audits & Compliance Tools (location-based audits, incident management, reporting)

OPS360 may add new services, modules, or integrations. All such services are subject to these Terms and our Privacy Policy.

Service Availability: We aim for 99.9% uptime but cannot guarantee uninterrupted service. We may update, improve, or discontinue services with reasonable notice for material changes.

3. Your Account

3.1 Requirements

To use OPS360, you must:

Be at least 18 years old (or the age of majority in your jurisdiction)
Provide accurate information
Keep your account secure
Have authority to enter this agreement

3.2 Account Security

You are responsible for:

Keeping login credentials secure
All activities under your account
Notifying us immediately of unauthorized use

3.3 Business Accounts

For business users:

Your organization manages your access
You must comply with both these Terms and your organization’s policies
Account administrators control permissions and user management
Where we process personal data on your organization’s behalf, our Data Processing Agreement and Sub-processor List also apply

4. Acceptable Use

4.1 Permitted Use

You may use OPS360 to:

Conduct legitimate business activities
Collaborate with your team
Store and share files securely
Process documents and payments
Perform audits and manage incidents

4.2 Prohibited Use

You may not:

Violate laws or infringe rights
Upload harmful, illegal, or malicious content
Attempt to hack, disrupt, or overload OPS360
Spam, harass, or abuse other users

4.3 Content Standards

All content must be lawfully owned/licensed, compliant with laws, and free from harmful material.

5. Intellectual Property

5.1 Our Rights

OPS360 and related technology are owned by Delisys Technologies Ltd and its Partners. You receive a limited license to use OPS360 while subscribed.

5.2 Your Content

You own the content you upload. By using OPS360, you grant us a license to use that content solely to provide services.

5.3 Feedback

We may freely use feedback or suggestions you provide.

6. Payment and Billing

6.1 Subscription Fees

Billed in advance
Non-refundable unless required by law
Pricing may change with notice
Failed payments may suspend access

6.2 Payment Processing

Handled securely by third-party providers (e.g., Stripe, PayPal, Razorpay).

6.3 Refunds

Generally non-refundable. Exceptional cases may be considered if requested within 30 days. Statutory refund/cancellation rights under applicable law are unaffected.

7. Data and Privacy

7.1 Privacy

Your data is processed in line with our Privacy Policy and, for business customers, our Data Processing Agreement.

7.2 Data Residency

7.3 Data Backup

We maintain encrypted backups within your region but recommend you also keep your own. Recovery cannot be guaranteed in all cases.

8. E-Signature Services

Legally binding digital signatures with audit trails
Includes timestamps, IP/device details, and certificates
Identity verification may be required
Compliance is your responsibility in your jurisdiction

9. Mobile Applications

Require permissions (location, camera, storage, microphone, notifications). All optional
Offline data is encrypted and synced when connectivity is restored
Keep apps updated for security and functionality

10. AI and Automated Services

AI Assistant provides support but may not always be accurate
Important decisions should be verified independently
Automated processes may be used for efficiency; human review available on request

11. Third-Party Services

OPS360 integrates with third parties, including:

WhatsApp Business (Meta)
Payment Processors (Stripe, PayPal, Razorpay)
Google Services (incl. YouTube API Services via the Social Planner)
Microsoft Azure (cloud hosting & infrastructure)
MongoDB Atlas (managed cloud database)

A current list is maintained in our Sub-processor List. You must comply with their terms when using integrations.

11.1 YouTube API Services

12. Service Limitations

OPS360 is provided “as is” and “as available”
No guarantees of error-free or uninterrupted service
No warranties on third-party content/services

13. Limitation of Liability

To the fullest extent permitted by law:

Liability is capped at fees paid in the prior 12 months
No liability for indirect, incidental, or consequential damages
No liability for loss of profits, business, or data
You agree to indemnify OPS360 for claims arising from your use

Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Termination

14.1 By You

You may terminate your account anytime; outstanding fees remain payable.

14.2 By Us

We may terminate accounts for breaches, non-payment, harmful activities, or security risks.

14.3 After Termination

Access ends immediately
Data is deleted per the Data Retention Policy after a reasonable period
You may request data export before deletion

15. Dispute Resolution

Contact us first at legal@ops360.net
Unresolved disputes: handled by binding arbitration seated in the UK
Courts of England and Wales have jurisdiction for non-arbitrable disputes
Class actions are waived except where such a waiver, the arbitration requirement, or the choice of forum is prohibited or unenforceable under the mandatory law applicable to you (including for certain US consumers and Indian data principals), in which case those mandatory rights and remedies continue to apply

16. General Terms

Changes: We may update these Terms; material changes will be notified to account admins and reflected in the Effective Date/Version above. Continued use after the effective date constitutes acceptance.
Governing Law: England and Wales, without prejudice to the mandatory consumer-protection and data-protection laws of the UK, USA, or India applicable to you.
Entire Agreement: Terms of Service + Privacy Policy + (for business customers) the Data Processing Agreement and Sub-processor List form the complete agreement.
Severability: Invalid provisions do not affect the rest.

17. Contact Information

Delisys Technologies Ltd and its Partners

Registered Address: Suite 5, 22-26 Nottingham Road, Stapleford, Nottingham NG9 8AA, United Kingdom
Company Number: 11490073
General Email: info@ops360.net
Support: support@ops360.net
Legal: legal@ops360.net
Website: https://ops360.net

By using OPS360, you agree to these Terms of Service.

Terms of Service

1. Introduction

2. Our Services

3. Your Account

3.1 Requirements

3.2 Account Security

3.3 Business Accounts

4. Acceptable Use

4.1 Permitted Use

4.2 Prohibited Use

4.3 Content Standards

5. Intellectual Property

5.1 Our Rights

5.2 Your Content

5.3 Feedback

6. Payment and Billing

6.1 Subscription Fees

6.2 Payment Processing

6.3 Refunds

7. Data and Privacy

7.1 Privacy

7.2 Data Residency

7.3 Data Backup

8. E-Signature Services

9. Mobile Applications

10. AI and Automated Services

11. Third-Party Services

11.1 YouTube API Services

12. Service Limitations

13. Limitation of Liability

14. Termination

14.1 By You

14.2 By Us

14.3 After Termination

15. Dispute Resolution

16. General Terms

17. Contact Information

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Terms of Service

1. Introduction

2. Our Services

3. Your Account

3.1 Requirements

3.2 Account Security

3.3 Business Accounts

4. Acceptable Use

4.1 Permitted Use

4.2 Prohibited Use

4.3 Content Standards

5. Intellectual Property

5.1 Our Rights

5.2 Your Content

5.3 Feedback

6. Payment and Billing

6.1 Subscription Fees

6.2 Payment Processing

6.3 Refunds

7. Data and Privacy

7.1 Privacy

7.2 Data Residency

7.3 Data Backup

8. E-Signature Services

9. Mobile Applications

10. AI and Automated Services

11. Third-Party Services

11.1 YouTube API Services

12. Service Limitations

13. Limitation of Liability

14. Termination

14.1 By You

14.2 By Us

14.3 After Termination

15. Dispute Resolution

16. General Terms

17. Contact Information