Customer Surveys, Feedback Forms & Net Promoter Score Tracking
Create customer surveys, collect NPS scores, and track satisfaction trends with automated post-service feedback collection.
About Surveys & NPS
The Surveys module lets you collect structured feedback from customers, clients, and employees. Build surveys with multiple question types: rating scales, NPS (Net Promoter Score), multiple choice, open text, and matrix questions.
Distribute surveys via email, WhatsApp, QR code, or embedded web links. Automated triggers can send satisfaction surveys after key touchpoints: a completed booking, a resolved incident, a delivered order, or a finished project.
NPS tracking shows your overall score over time, segments promoters, passives, and detractors, and identifies trends that indicate improving or declining satisfaction. Response analytics provide aggregate insights alongside individual feedback, making it easy to spot patterns and take corrective action.
For multi-location businesses, compare satisfaction scores across sites to identify which locations deliver the best customer experience and which need attention. Survey results integrate with the CRM module, linking feedback to specific contacts for a complete relationship picture.
At a Glance
Surveys & NPS key capabilities
Multiple question types (NPS, rating, multiple choice, open text)
Distribute via email, WhatsApp, QR code, or web link
Automated post-service survey triggers
NPS tracking with promoter/passive/detractor segmentation
Response analytics with trend visualisation
Multi-location satisfaction comparison
Key Benefits
Multiple question types (NPS, rating, multiple choice, open text)
Distribute via email, WhatsApp, QR code, or web link
Automated post-service survey triggers
NPS tracking with promoter/passive/detractor segmentation
Response analytics with trend visualisation
Multi-location satisfaction comparison
Integration with CRM contact records
Works Great With Other OPS360 Features
Surveys & NPS integrates seamlessly with the rest of the OPS360 platform. Data flows between features automatically: no manual exports, no copy-paste, no switching between tools.
Popular Across Industries
See how Surveys & NPS powers operations across these industries.
Ready to Get Started?
Start your free 14-day trial and see how OPS360's Surveys & NPS transforms your operations. No credit card required.
